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Search Intent: The Four Questions Every Query Is Really...

Rank HigherRH-002

Every search is one of four things. Matching the wrong one is why a good page does not rank.

Four kinds of search, and you can only serve one

A query is not a string. It is a person at a particular moment wanting a particular kind of thing. Match the kind and a page can rank while being ordinary. Mismatch it and a page can be excellent and invisible.

There are four kinds, and almost every query is one of them.

1. Informational: teach me

How do I reset a router. What is a domain name. The reader wants to understand something and will leave satisfied without buying. These queries are the easiest to rank for and the hardest to convert. They are worth having because they build the audience that later searches the other three.

The mistake here is a sales page. A sales page on an informational query does not rank, because search engines have already learned that people who ask how do not want to be sold to.

2. Navigational: take me there

Facebook login. Our brand name. The reader knows where they want to go. These are rarely worth chasing, with one exception: your own brand name. If your own name returns a competitor or a scraper, that is a problem to fix today.

3. Commercial: help me choose

Best email provider for a small shop. X versus Y. The reader is deciding. This is where a comparison earns its place, and where the honest answer wins. A comparison that concludes "ours is best at everything" is not a comparison; readers can tell, and so can search engines that measure whether the page was satisfying.

4. Transactional: let me do it

Buy domain. Sign up for hosting. The reader has decided and wants to complete something. The page should get out of the way: the price, the button, the fewest possible fields. Long copy here costs conversions rather than winning rankings.

How to tell which one you have

Read the query and ask what a satisfied reader would do next. If the answer is "know something", it is informational. If it is "go somewhere", navigational. If it is "pick one", commercial. If it is "finish a task", transactional.

Then check the results page. Search engines show the answer plainly: if the top results are guides, it is informational; if they are product pages, it is transactional. That is not a trick, it is a measurement - the results are the consensus of what satisfied the query before you arrived.

The expensive mistake

The common failure is not choosing wrong. It is choosing two at once: a page that teaches and sells in equal measure, so it does neither. A page can hold a soft offer at the end - a related guide, a mailing list - without ceasing to be an answer. What it cannot do is split its purpose in half and expect to win either query.

Pick one intent per page. If you need to serve two, that is two pages, and they should link to each other.

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